Customer Service Policies

Credit Card Transaction Policies | Customer Support | Return & Cancellation Policies | Sales Policy | Shipping | Telephone Orders

Credit Card Transaction Policies

Upon receipt of a credit card order via the Internet, telephone or facsimile, columbia-elevator.com will seek an approval code from the customer's credit card issuer, and charge the account for the full order amount at that time. Stock items ship via UPS Ground within three (3) business days, non-stock or custom fabricated parts within three (3) business days after completion of fabrication. (Customers are advised of approximate fabrication time at time of order and prior to charging the credit card.)

Customer Support

If you need help finding a part that you do not see in our online catalog, or have any other comments, please e-mail us at parts@columbia-elevator.com or by calling Columbia Elevator's Parts Department toll-free at 1-877-COL-ELEV.

back to top | back to order parts page

Return & Cancellation Policies

Stock Items
Cancellations received prior to the shipment of stock merchandise will result in no charge to the credit card account.

Any stock items that are returned to Columbia Elevator Products within 30 days of customer receipt, in their original condition, are subject to a 100% credit of the merchandise price to the credit card account. A Return Authorization code is required from Columbia prior to such return and credit, which may be obtained by e-mail (parts@columbia-elevator.com) or by calling Columbia Elevator's Parts Department toll-free at 1-877-COL-ELEV. The original shipping and/or handling costs are not subject to refund or credit and all return shipping costs are the customer's responsibility.

Custom-fabricated products
Not subject to cancellation or return.

Sales Policy

Columbia Elevator Products Co., Inc. sells only to the elevator trade (individuals/companies contractors who subsequently resell our products as part of a service/repair, or as part of a new installation, for ultimate sale to an end user required to pay applicable sales taxes). Columbia does not sell directly to end users and is not obliged to collect any sales taxes. It is therefore Columbia's policy to sell merchandise exclusively to companies/individuals who have provided us with a resale or tax ID number.

back to top | back to order parts page

Shipping

Minimum order is $50.00

Telephone Orders

If you prefer not to order online with your credit card, call us toll-free at 1-877-COL-ELEV for instructions.

back to top | back to order parts page